Shipping policy

1. Shipping Destinations

If your location is unavailable at checkout, please contact our support team at support@aquavapools.com.

2. Order Processing

Orders are typically processed within 1–3 business days after payment confirmation. Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information.

Business days are Monday through Friday, excluding public holidays.

3. Shipping Methods & Estimated Delivery Times

Estimated delivery times begin once your order has been shipped:

  • Standard Shipping: 6–15 business days
  • Express Shipping : 5–9 business days 

Please note that delivery times are estimates and may vary due to carrier delays, customs processing, weather conditions, or other factors beyond our control. AquavaPools cannot guarantee delivery dates and is not responsible for delays caused by third-party carriers.

4. Shipping Costs

Shipping fees are calculated at checkout based on the destination and order details. Any free shipping promotions will be clearly indicated on our website at the time of purchase.

5. Order Tracking

Once your order ships, you will receive an email with your tracking number and tracking link.

If you have not received tracking information within 5 business days of placing your order, please contact us at support@aquavapools.com.

6. Delivery Address

Customers are responsible for providing accurate shipping information at checkout.

AquavaPools is not responsible for orders delivered to an incorrect address provided by the customer. If you need to update your address, please contact us immediately at support@aquavapools.com. While we will do our best to assist, address changes cannot be guaranteed once an order has entered processing.

7. Lost or Stolen Packages

If your tracking information shows that your package has been delivered but you have not received it, please:

  • Verify the delivery address provided at checkout
  • Check with neighbors, household members, or building management
  • Allow up to 24 hours, as some carriers mark packages as delivered before final drop-off
  • Contact the shipping carrier for additional information

If the issue remains unresolved, contact our support team at support@aquavapools.com and we will gladly assist you.

8. Customs, Duties & Import Taxes

For international orders, customers are responsible for any customs duties, import taxes, or additional fees imposed by their local customs authority.

These charges are not included in the purchase price or shipping cost, and AquavaPools has no control over these fees.

9. Contact Us

For any shipping-related inquiries, please contact:

AquavaPools Customer Support
Email: support@aquavapools.com